Bug fixing policy

This is a rather time-consuming task to investigate the client's server and store and to reveal a bug. But we do not charge customers for this very process, indeed. According to our policy, we do provide free fixes. It means that the patch (fix) is provided for free.

Since X-Cart has a built-in patch utility, customers are supposed to be able to apply the patches (fixes) themselves.

If you cannot apply the fix on your cart, this means that the default X-Cart files were modified in some way. But we create fixes for the default software only. So we cannot be responsible for patching the modified carts. Therefore, if you need us to apply a fix on your store, it's treated as a separate task. Such a request should be moved to a separate ticket and processed as an issue of 'Patch application' category (40 support points).

Taking this into account, please confirm if you need us to apply the fix for you at the mentioned cost.

See also: