Qualiteam Software Ltd. constantly strives to maintain the highest possible standards in the way it provides services and in the behavior of its employees. However, we recognize that there may be occasions when these standards are not met and we want to know when such lapses occur in order that, if appropriate, we can take steps to prevent them happening again. We therefore ask anyone experiencing dissatisfaction with the products or services of Qualiteam Software Ltd. let us know using the procedure set out below.
If you are dissatisfied with the product or service, actions or lack of action by the Qualiteam or its staff - you may register a complaint:
To help us thoroughly investigate the circumstances of your complaint, please provide us with as much information as possible including, where applicable,
You can use this procedure in the case of:
Where, in exceptional circumstances, it has not been possible to conclude our investigation within promised time frame, you will be advised accordingly and told when you can expect notification of our findings.
If you believe that your complaint has not been investigated fairly or that the information you supplied has not been given due consideration, you may ask us to reconsider your complaint. You should make a request for reconsideration by communicating your continued dissatisfaction making reference to the Complaint ID Number allocated to your original complaint.
The complaint and its circumstances will, in this case, be referred to the Director of Production or Director of Quality department as appropriate for reconsideration and determination.